Thank you for your interest in Adventure Loop Asia . Please complete the below form or click here if you prefer to contact us by email. One of our Leisure Travel Consultants will tailor make your request within 24 hours.
Thank you for your interest in Adventure Loop. Please complete the below form or click here if you prefer to contact us by email. One of our Leisure Travel Consultants will tailor make your request within 24 hours.
The booking of Adventgure Trip and other tours with Adventures Loop Asia Travel is confirmed within 48 hours upon receiving confirmation to join the tour from our customers. The booking confirmation includes all the reservations: hotels, airline and boat tickets and other items in the tours.
Upon receiving booking confirmation, we require a 30% deposit in order to guarantee the booking. The rest of the payment will be paid at least 2 weeks before the tour date.
At Adventure Loop Asia Travel for the payment guaranteed and confidential, there are two methods to pay your booking and all are secured.
Please Download our payment form below
Please send us a email >> goto@adventureloopasia.com after you completed the credit card authorization form
In rare case, if we, Adventure Loop Asia, cancel the tour, 100% of the deposit and payment will be refunded. If you, the client, cancel the reservation, below cancellation fee is applied:
| 30-40 days before tour starts | charge 30% per person |
| 20-29 days before tour starts | charge 50% per person |
| 10-19 days before tour starts | charge 75% per person |
| 0-9 days before tour stars | charge 100% per person |
Clients who join our trips have to go through below our liabilities and will be asked to sign the form of understanding our liabilities upon arrival.
We are not responsible for any baggage or property lost during the tour with us. We advise that, do not wear jewels while walking or cycling on the street. Keep your camera in your backpack. Do not hold it while cycling.
ADVENTURE LOOP ASIA do not held responsible for any accident, injury or dead during trip conduction with us. Clients who joins the trip with us, understand that they are willing to join the trip by themselves and at their own risk. We will brief the safety and the road condition before tour start. Ensure to follow our guideline, be ware of the hazard. It is safe now to do trekking in Cambodia following our outlined itinerary and our trekking guide.
If you, the client refuse to wear the helmet provided by ADVENTURE LOOP, you will be responsible for any head injury. We ensure the bikes are in good condition, have reliable brakes. We provide all spare parts including puncture repair kits and our guide are trained with mechanic. We try to take quiet road, routes free of cars, where possible. If it is necessary to ride a bike on a busy road make sure to be careful to avoid accident and being hit by cars: go slowly, look carefully before turning or crossing roads and stick well into the pavement.
We are not responsible for any health care during the tour with us. Client who join the trip with us has to be well being and we recommend the client to purchase travel insurance before their departure dates. Travel insurance should include cover evacuation cost. We recommend good hospitals in Siem Reap and Phnom Penh. We provide first aid kit in the support van and all our guides are trained with first aid.
In the dry season, there might be not enough water in Tonle Sap lake, ADVENTURE LOOP hold the rights to provide land transfer instead of boat. The boat we are using have life-jackets and toilet. The boat also stop half way in a floating village for a short break and restroom. Make sure you wear seat-belt while sitting in a car or van.
Children above 12 years old are charged as adult price. Children between 8-11 years old will get 25% discount on the tour. Children below 7 years will get 50% discount but will share accommodation with their parents as possible.
Make sure all travel documents have been prepared including passport (at least 6 months validity), passport size photos for the visas (please check our FAQs for more information) and flight tickets. We cannot however be responsible for your documents not in order or mistakes by embassies, sudden changes to regulations, or actions of border officials that are beyond our control. We are able to advise on mandatory health requirements. Take all the necessary medication including malaria tablet, Tama Flue (bird flue tablet), sun cream, sunglasses, cycling gloves and cycling shorts etc.,
For any Adventure Trip we provide local tour guide for a group below 6 people; for group starts from 6 people and above, we provide one outdoor Mechanic plus a Tour leader. Both tour guide and tour leader are the representatives of the company. Their responsibilities are to make sure the trip is run smoothly and our clients are well looked after in all aspect including the food, snacks, water and drinks, bike mechanic, accommodations. Any complaints about any aspect in the trip, should be broad to the guide’s or tour leader’s attention and with a copy of written notice to ADVENTURE LOOP Director. Our guide or tour leader and Outdoor Mechanic will act immediately to solve any problem occurs during the tour with our backup service within 24 hours from our management team. Sometimes, the guide or tour leader are also assigned to take any photos or films during the tour for ADVENTURE LOOP and our partner to do promotion or marketing purpose. As our clients joining the trip with us, you should allow us to do so without asking for any payment.
